Trying to help friend who was hit by an Amerprise insured. 100% liability on their insured's part in this witnessed accident.
For 3 months have stonewalled her, lied to her, hung up on her, refused to call her back or pay her. They have violated every single provision of the CA Fair Settlement Practice Act and multiple portions of the insurance code. When challenged on this they admit to NOT knowing Ca law and not caring & then hang up on you. Now trying to force her to settle for 20% of what she is clearly & legally owed.
They play the game of bouncing u from rep to rep to supervisor- 5 so far - all with the same rude unprofessional attitude. She has been without a car OR rental for THREE MONTHS WITH NO END IN SIGHT since it is obvious they want to force her to sue their insured! Outrageous!
SHAME ON COSTCO FOR PARTNERING WITH THEM. BOTH Costco as agent & Ameriprise need to be sued in a class action for systemized bad faith!
Product or Service Mentioned: Ameriprise Insurance Auto Claim.
Reason of review: Order processing issue.